Plain-language policies
Legal & policy centre
The practical rules behind shopping, delivery, returns, privacy, payments and XP Rewards at ShopXP.
VumaTech t/a VumaTech · Effective 10 September 2026
Terms & conditions
The rules that apply when you browse VumaTech, create an account or place an order.
Read policy →02Shipping & delivery
How delivery quotes, dispatch, tracking, delays and handover work across South Africa.
Read policy →03Returns & refunds
Your cooling-off, defective-product and refund rights, plus the VumaTech return process.
Read policy →04XP Rewards terms
How XP is earned, held, redeemed, reversed and used to calculate your Mzansi level.
Read policy →05Privacy & POPIA
What personal information VumaTech processes, why, with whom and how you can exercise your rights.
Read policy →06Cookie policy
The cookies VumaTech currently uses to keep accounts, carts and regional shopping working.
Read policy →07Payments & security
How VumaTech verifies payments, handles failed attempts and processes refunds.
Read policy →08PAIA manual
VumaTech t/a VumaTech's manual under the Promotion of Access to Information Act.
Read policy →